Summary
Cloud Enthusiast, IT professional transitioning into Cloud Engineering and DevSecOps. Skilled in scripting (Python, Bash, GoLang), system administration and secure infrastructure design. Actively building cloud-native projects using AWS, Infrastructure as Code (Terraform), and automation tooling. Proven communicator, technical mentor, and hands-on problem solver with a foundation in security.
Professional Experience
Tier 2 Help Desk Technician / Team Trainer
- Led technical escalations across 5,000+ endpoints; implemented SOPs and trained Tier 1 staff, reducing escalations by 40%.
- Automated endpoint tasks and remote remediations using N-Able RMM; optimized incident workflows to improve response time.
- Administered Microsoft 365 and JumpCloud: user lifecycle, MFA, SSO, and device provisioning across hybrid environments.
- Orchestrated two MSP-to-internal migrations with minimal downtime, laying groundwork for centralized infrastructure control.
IT Support Specialist
- Delivered multi-site support for on-prem systems and cloud-linked services; managed AD, DHCP, and local network configurations.
- Maintained Windows servers and endpoints through regular patching, hardware swaps, and preventive maintenance.
- Authored internal IT documentation and playbooks to standardize support practices and improve system uptime.
- Conducted end-user training on phishing, password security, and endpoint best practices to strengthen overall security posture.
Projects
Cloud Resume Challenge
- Deployed static HTML resume using AWS S3, CloudFront, and Route 53 via Porkbun DNS.
- Implemented site availability monitoring using CloudWatch.
- Working on Lambda + DynamoDB backend for real-time visitor count.
- Automating deployment with GitHub Actions.
- Built a 3-tier AWS architecture (S3, EC2, RDS) with Terraform.
- Focused on security best practices: no public S3 access, encryption, minimal IAM.
- Integrated GuardDuty, IAM roles/policies, and logging with CloudTrail.
Education
Western Governors University
Graduate Projects
Enterprise Penetration Testing Engagement
Penetration Testing and Vulnerability Analysis
- Developed full-scope penetration testing plan for simulated corporate network
- Identified 15+ critical vulnerabilities (OWASP Top 10, misconfigurations)
- Utilized Kali Linux, Metasploit, and Burp Suite for exploit development
- Created remediation roadmap reducing attack surface by 40%
Zero-Trust Cloud Security Implementation
Secure Cloud Configuration
- Designed and deployed AWS IAM policies following least-privilege principles
- Implemented CloudTrail monitoring and S3 bucket encryption controls
- Achieved 70% reduction in unauthorized access attempts
- Addressed 5 GDPR/HIPAA compliance requirements through technical controls
Enterprise Cybersecurity Program Development
Cybersecurity Graduate Capstone
- Architected NIST CSF-aligned security program for financial services case study
- Developed incident response playbooks reducing MTTR by 65%
- Created risk management framework addressing ransomware/supply chain threats
- Quantified $250K potential annual breach cost reduction through controls
Certifications

CompTIA Security+

CompTIA Network+

CompTIA A+

CompTIA CySA+

CompTIA PenTest+

LPI Linux Essentials

ITIL v4

AWS Cloud Practitioner

AWS Solutions Architect

AWS SysOps Administrator

AWS DevOps Engineer

AWS Developer – Associate
Skills
Cloud & DevOps
Security & Infrastructure
Scripting & Coding
Other Tools
Career Goals
My goal is to continue developing expertise in cloud architecture and DevSecOps practices, ultimately contributing to secure, scalable, and resilient cloud solutions. I aim to:
- Develop deeper expertise in AWS infrastructure and security services
- Master Infrastructure as Code through practical projects
- Combine cloud engineering with security practices
- Contribute to open-source projects related to cloud automation
- Pursue additional AWS certifications beyond Cloud Practitioner